Online Dispute Resolution:
The European Commission has set up a platform for online dispute resolution (ODR). You will find the platform at http://ec.europa.eu/consumers/odr/. Consumers can use the platform to resolve their disputes.
Resolution of consumer disputes:
We are not obliged to participate in dispute resolution proceedings and will decide whether to do so on a case-by-case basis.
Electronic Reporting System:
With the "Integrity Line", we provide all employees and external persons who are in work-related contact with United Internet AG (including IONOS SE, STRATO AG, 1&1 Versatel GmbH, 1&1 Mail & Media Application SE as well as their subsidiaries) with a protected reporting channel for possible compliance breaches. Click here for the link to "United Internet Integrity Line": https://unitedinternet.integrityline.com/frontpage